Filipinos shine in Hyundai World Skills Olympics

By: Charles E. Buban
Philippine Daily Inquirer

 1share27 26

Filipino mechanics are known for their resourcefulness as well as skills. This is proven once more as two technicians from two of Hyundai Asia Resources Inc.’s (HARI) dealerships bagged the Hyundai Excellent Skills Award at the 9th Hyundai World Skills Olympics held in Korea.

Roberto Garzon Jr. of Hyundai Shaw Boulevard, Quezon City and Jay Villa of Hyundai Balintawak, Quezon City, shared the Hyundai Excellent Skills Award after topping the event’s written and a practical exam where the technicians’ skills and knowledge of Hyundai technology are measured according to the following criteria: trouble diagnosis method, trouble finding efficiency, and precautionary measures.

Garzon and Villa bested the other 77 contenders representing 52 countries. Apart from United States and Canada, other participants came from Asia, Europe, and Latin America.

Advancing

“The auto industry is advancing at top speed as far as technology is concerned. In this regard, Hyundai is ever heedful of the customer’s voice in delivering top-of-the-line products and services. We celebrate Garzon and Villa’s victory as this once again proves that HARI is totally in step with Hyundai’s stance on improving service quality and creating new values for our customers,” said HARI president and CEO Fe Perez-Agudo.

Agudo informed that this is HARI’s fourth straight win at this biennial international event.

“In 2009 and 2007, HARI bagged the Excellent Skills Award. In 2005, our representatives bagged the Superior Skills Award,” said Agudo.

The first-ever Hyundai World Skills Olympics kicked off in Korea in 1995 to showcase the skills of Hyundai’s best technicians the world over and promote mutual understanding between Hyundai Motor Co. and its global network of technicians.

Filipino expertise

Agudo believed the country’s representatives brought with them the torch of Filipino expertise in delivering total customer satisfaction at all levels.

“They offer nothing less than the Hyundai benchmark of service excellence, which is Cordial, Accurate, Reliable, and Efficient and speedy service, otherwise known as Care, Hyundai’s Best Care service approach,” said Agudo.

To prove her point, Agudo said customer satisfaction was one of the reasons why HARI posted an 18-percent growth in October.

“Improved supply situation combined with our sustained efforts to raise our brand image and further boost excellence in the quality of our services and customer satisfaction delivered our expectations of strong growth in October,” said Agudo.

She said, this development bodes well for our yearend performance which should benefit from a positive consumer outlook stemming from increased cash flow triggered by holiday bonuses and remittance flows.